Refund
policy

Payment taken, station not unlocked

Full refund, or the time added to your wallet — your choice.

Station fails during play

Moved to another station or the lost time added back; a refund of unused time if neither is possible.

Session already started

No refund for time you chose not to use.

Tournament cancelled by us

Full refund of the entry fee.

You withdraw from a tournament

Full refund up to 2 hours before the start; none after that or for a no-show.

Private floor booking

Full refund if cancelled 48 hours ahead; 50% from 48 to 24 hours; none within 24 hours.

Wallet top-up

Unused balance refunded on request within 30 days of the top-up.

Duplicate or failed payment

Refunded in full, automatically or on request.

Play time is bought at the moment you play, so there is nothing to cancel in advance. Tournament entries and private bookings can be cancelled at the counter, by phone on +91 80740 83693, or by email to contact@scorz.games, within the times above.

If we cancel or reschedule an event, we tell entrants by phone or WhatsApp and refund in full.

• To the original payment method: UPI or card payments back to the same account, cash at the counter.
• Approved refunds are started within 2 working days. Banks usually credit them within 5–7 working days.
• If money left your account but our system shows no payment, the payment gateway reverses it automatically, usually within 5–7 working days. Tell us if it has not arrived.

Ask at the counter, call +91 80740 83693, or email contact@scorz.games with your phone number, the date and the amount. Every refund is recorded against your account. See also our terms of service.